Refund policy

ROLU Collections

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

For damaged, defective, or incorrect items, please contact us within 5 business days of receiving your order so we can resolve the issue promptly.

Eligibility for Returns

To qualify for a return:

The item must be unused, unworn, and in its original condition
All original tags must be attached
The item must be returned in its original packaging
Proof of purchase (order confirmation or receipt) must be provided

Items returned without prior authorization will not be accepted.

How to Start a Return

To initiate a return,

1. contact us at: info@rolucollections.com

2. Include your order number and the reason for your return request.

3. If your return is approved, we will provide return instructions and the correct return address

Please do not send items back without contacting us first.

Return Shipping Costs

If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
For returns due to change of mind, incorrect size selection, or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please return the original item (if eligible), and place a new order once your return is approved.

Non-Returnable Items

The following items cannot be returned:

Sale items
Gift cards
Personalized or custom-made products
Items marked as final sale

Please contact us if you are unsure whether your item qualifies.

European Union – 14 Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Items must still meet the return eligibility conditions listed above.