Shipping policy
At ROLU Collections, we are committed to delivering your orders safely and efficiently. Because many of our products are made to order through global fulfilment partners, processing and shipping times may vary slightly depending on your location.
Processing Time
All orders are processed within 1–3 business days after order confirmation (excluding weekends and public holidays).
Shipping Time
Shipping time depends on your destination:
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International orders: Approximately 5-9 business days after processing
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Delivery times may vary slightly based on carrier delays or customs processing in your country.
Please note that production time may be required before shipment since some items are created specifically for your order.
Shipping Cost
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We offer free standard shipping on selected products and promotions may apply from time to time.
Shipping Destinations
ROLU Collections currently ships worldwide.
If you are located in a region with shipping restrictions or additional delivery charges, we may contact you to confirm before dispatch.
Carriers We Use
We ship using reliable services such as USPS, UPS, FedEx and so on to ensure timely and safe delivery.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment status.
Returns & Damages
If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery and review our Return and Refund Policy for assistance.
Delivery Delays
Occasionally, shipping may be delayed due to customs processing, carrier delays, or high order volume. If your order is delayed beyond the expected delivery window, please contact us at info@rolucollections.com we’ll resolve it as quickly as possible.
For more information contact us:
📍 Business Name: ROLU Collections
📧 Email: info@rolucollections.com