Frequently asked questions
Where are your products made and shipped from?
Our products are made to order through our fulfillment partners and shipped from fulfillment facilities located in different regions, depending on the product and delivery destination. This helps us provide efficient international shipping.
How long does shipping take?
Our products are made to order and are generally processed within 2–5 business days. After processing, delivery typically takes 3–20 business days, depending on your destination.
How long will it take for my order to arrive?
Processing time + Shipping time = Total delivery time
(not including customs delays, weekends, holidays, and any unforeseen circumstances)
You'll receive tracking information as soon as your order ships.
For more shipping information check our Shipping Policy
How do I choose the right size?
Each product page includes a detailed size guide to help you find your perfect fit. We recommend comparing the measurements with a favorite item you already own for the most accurate sizing.
If you’re between sizes, consider how you prefer your fit, relaxed or fitted.
What is the return policy?
Returns & Refunds
We offer a 30-day return window from the date your order is delivered. Items must be unused, unworn, in their original condition, and have their original tags attached. Original packaging is required where applicable, and all returns require prior approval.
For damaged, defective, misprinted, or incorrect items, please contact us at info@rolucollections.com with your order number and details of the issue.
For eligible returns due to a change of mind or incorrect size, customers are responsible for return shipping costs. Personalized or customized items are generally non-returnable unless they arrive damaged, defective, misprinted, or incorrect.
To request a return, email info@rolucollections.com before sending any item back.
For full details about return eligibility, refunds, cancellations, and other conditions, please read our Return & Refund Policy.
How should I care for my organic clothing?
To preserve fabric quality and print longevity:
1. Wash inside out in cold water
2. Use mild detergent
3. Avoid bleach
4. Tumble dry low or air dry
This helps extend the life of your garment while maintaining softness and shape.
What if I need help with my order?
We’re here for you. If you have questions about your order, sizing, or anything else, simply reach out through our Contact page or contact us at info@rolucollections.com and we’ll respond as quickly as possible.